WARRANTY
for premium window coverings
WARRANTY PERIOD
COMPONENTS
5 YEARS
Motorization systems, remote controls and chargers
7 YEARS
Fabrics, panels, slats
LIFETIME
Mechanisms, chain guards, tensioning systems, manual wands, cordless mechanisms, rails, supports and hardware
WARRANTY PERIOD | COMPONENTS |
5 YEARS | Motorization systems, remote controls and chargers |
7 YEARS | Fabrics, panels, slats |
LIFETIME | Mechanisms, chain guards, tensioning systems, manual wands, cordless mechanisms, rails, supports and hardware |
* The warranty applies to orders placed on or after October 1, 2025. Orders placed before this date are covered by the warranty in effect at the time of purchase. See the warranty in effect before October 1, 2025
Your satisfaction for years to come - A perfect atmosphere - An easy and enjoyable shopping experience
Best price guaranteed
Find a lower price elsewhere for an equivalent product and we will match it and offer an additional 10% discount
Human after-sales service
We provide support until your installation is perfect
Premium products
Best lifetime warranty in the industry. Premium blinds designed to last, without compromise
Client satisfaction
Clear commitment, blinds tailored to your needs, adding comfort and style to your home. Quick solutions when adjustments are needed
Included in the warranty
- Material and manufacturing defects under normal use*
- Shipping damage*
- Normal wear and tear on mechanisms, rails, fabrics, and motorization
- Replacement or repair of defective parts
* if reported within 10 days of product delivery
Exclusions
- Incorrect installation, misuse, accident, or vandalism
- Natural discoloration due to sunlight or the environment
- Minor cosmetic damage with no functional impact
- Products that do not meet the manufacturer's size recommendations
- Wood warping or material color changes that occur naturally
- Normal wear and tear
- Alterations or modifications made to the product, including the removal of safety devices
- Excessive humidity or heat, including sunlight
- Improper cleaning with non-recommended products or techniques
- Damage that occurred or appeared to have occured during unpacking by the customer
How to make a claim?
1. Contact us and provide proof of purchase of the product (original order confirmation email).
2. Upon receipt of your proof of purchase, we will process your claim as quickly as possible.
3. Once processed, we will notify you if your claim is covered by the warranty and, if so, provide instructions for repairing or replacing the defective product or part.
Return packaging
The customer is responsible for providing product packaging in the event of a return under warranty, including any damage that occurs during transport when the packaging is inadequate.
Repair or replacement
The rectification of a defect covered by the warranty will be a repair or replacement of the product, at Blind Depot's discretion. We will provide an equivalent or superior product if the defective product is no longer available.
Claims after 12 months
The customer is responsible for transportation costs related to repairs or replacements under warranty if the claim is made more than 12 months after purchase.
Claims after warranty expiry
After the warranty expires, the customer will be responsible for the costs of any repairs or replacements.